Accessibility

Tulsa International Airport is committed to being accessible for all airport users. Following is information to help you become familiar with services available in our terminal.

Planning Your Trip

Tulsa International Airport has wheelchairs available for passenger use and airline skycaps are ready to assist. When you book your ticket, let your airline or travel agent know about any accommodations you may need. Then confirm with your airline 24 hours before your flight that the accommodations you have requested will be available. It is also recommended that you confirm with your ticket agent and flight attendant on-board your aircraft that they are prepared to meet your needs.

View TUL’s social story about Wings for Autism here.

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Drop Off and Pick Up Areas

All passengers can be dropped off and picked up at the curb near their airline. There are reserved accessible parking spots for persons with disabilities along the curbs and ramps to ease entry and exit of the building. Keep in mind that drivers must remain with their cars and bags cannot be left unattended. Skycaps for American, Delta, Southwest and United airlines are available to assist with a wheelchair. It is recommended that you contact your airline in advance to make arrangements for assistance.

AIRLINES INFO

Parking Options for Persons with Disabilities

Passengers who count on being able to park as close as possible to the terminal and are permitted to park in reserved accessible parking spots have options at Tulsa International Airport. There are reserved accessible parking spots in our hourly and garage parking lots for a maximum of $12.00 per day. You may park in reserved accessible parking spots in our short-term parking area for the duration of your trip. Our economy lot at $8.00 per day is an affordable option. The airport has a shuttle with a wheelchair lift. Let any shuttle driver know you need a wheelchair lift or call our parking operator at (918) 838-5466 to make arrangements in advance.

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Guest Service Areas

The new Guest Services Areas are located on the lower levels of both Concourse A and Concourse B. Each concourse has the following amenities:

  • Sensory Room – The sensory rooms were designed with our younger passengers with autism and sensory issues in mind. The furniture includes different ottoman shapes and beanbag chairs that can be rearranged. The airport provides fidget spinners for kids to help them release nervous energy.
  • Quiet Room – The quiet rooms are the perfect place for people with dementia, PTSD or anxiety to take a break if they tend to become overwhelmed by stimulating environments. The quiet rooms have dimmable lighting and relaxing décor. Fidget mats, which are handmade by Airport Ambassadors, are also available for passengers with dementia. Using a fidget mat is calming for many people with dementia.
  • Lactation Room – Mothers who need to breastfeed their children or pump while traveling or working can utilize these private rooms. The rooms are equipped with comfortable furniture, outlets for breast pumps, a changing table and a sink.
  • Indoor Service Animal and Pet Relief Area – Indoor and outdoor pet relief areas allow passengers to take care of their furry friends while traveling. The new indoor pet relief areas have faux grass, pet waste disposable bags, hand sanitizer, sink and paper towels for users.
  • Family Restroom – The new lower-level family restrooms have both standard changing tables and adult changing tables, which are essential since many adults with intellectual or physical disabilities cannot utilize standard toilets. When adult changing tables are not available, many caretakers are forced to lay someone on the floor to assist them.

Services Available

  • Elevators are available throughout the terminal building. There are elevators located in each bag claim, on each concourse, in the parking garage and along the ticketing corridor.
  • Restrooms are equipped with at least one accessible stall. There are also large, private family restrooms located pre-security in the waiting areas and on Concourse B near Gate B7.
  • Service animals are welcome throughout the terminal building. A service animal relief area has been designated pre-security just outside of the rental car counters on the upper level.
  • All passengers and items must be screened before being allowed on a flight. The Transportation Security Administration is prepared to screen passengers with disabilities and their medically necessary equipment. For more information about the screening process, see TSA’s page on Travelers with Disabilities and Medical Conditions.
  • Passengers who may need extra assistance while traveling can wear a Hidden Disabilities Sunflower Lanyard. Wearing a Hidden Disabilities Sunflower Lanyard is a discrete way to notify airport personnel that you may need additional time, patience or assistance. Lanyards are available in the airport lobby in room A-211 or by sending an e-mail to [email protected].
  • TSA has established a dedicated helpline to assist passengers with disabilities and medical conditions. Please call the TSA Cares Helpline at (855) 787-2227 for any questions or concerns regarding the security checkpoint.
  • Wheelchairs are available for use in the terminal building free of charge. They can be found in the vicinity of the airline ticket counters and baggage claim areas.

Dementia-Friendly Airport

Tulsa International Airport became the first dementia-friendly airport in the United States in 2021.

TUL employees participate in the DFTulsa program and online resources. Additionally, TUL’s dementia-friendly strategy includes:

  • Providing first responder dementia-friendly training to all airport police officers.
  • Distributing the DFTulsa program to Airport Ambassadors, tenants, and other stakeholders to enhance their awareness of dementia characteristics and how to better interact with passengers and respond to potential concerns.
  • Increasing knowledge about TUL’s Hidden Disabilities Sunflower Lanyard program adopted in December 2020. Pioneered by London’s Gatwick Airport in 2016, the lanyards provide a discreet way for airport representatives to be aware that a person may need additional assistance or have special needs. Hidden disabilities include, but are not limited to, dementia, autism, learning disabilities, anxiety issues, mental health impairments, and hearing loss.
  • Ensuring Transportation Security Administration (TSA) information and notification cards for travelers with special needs are easy to access.
  • Reviewing all current and future airport wayfinding and signage to ensure design and layout are clear, visible, and easily interpreted.

Americans with Disabilities Act and ADA Complaint Form

Notice Under the Americans with Disabilities Act

ADA-Section 504 Complaint Form